Compensation for non-season ticket holders following May 2018 timetable change

TransPennine Express have today launched an extra compensation scheme for rail customers following the May 2018 timetable change. 

This compensation is for non-season ticket holders (for example, those that work part-time) who were affected by the disruption following the timetable change in May.  They are being given the opportunity to apply for a full refund on specific routes across the North. 

Anyone that travelled between three and five days (consecutively within a week) between 20 May and 30 June 2018 will be eligible to apply for a refund on applicable routes (please see attached image).  Customers have from now until 04 December 2018 to submit their application which should be made online at: . In addition, the claim period for season ticket holders has also been extended until this date.

Applicants will need to provide proof of travel to show that they travelled on at least three days (within a consecutive period) and successful applications will receive a full refund via bank transfer.  Customers can either claim for a refund via this additional compensation scheme or the previous one for season ticket holders – but not both. Please contact TransPennine for additional information.